A global investment management firm was in need of a centralized solution to track user requests for the operations and technology groups. GT analyzed the requirements and proposed an intranet based solution built on the Sharepoint platform. The new demand management system helps track over 1000 issues per week across 7 office locations across the globe. The system utilizes a work flow architecture to route tickets appropriately as well as provide management with a dashboard with advanced reporting features. This solution has enabled the company to reduce manual effort while increasing work efficiency by 77.5% |